The Communications Report shows an overview of the communications that have occurred. The following sections give detailed information about the analytics relative to communication.
- Number of Messages Received
- Number of Messages Sent
- Average Response TimeCommunications per day bar chart
- Response Time, line graph
- Communications by channel, incoming and outgoing, pie charts
- Top Tags used on Comm Threads
- Response Times per staff member
- Data dump of All Communications for the time period selected
- Filter by Date Range: View a modified report that only contains data within a specified Date Range
- Apply Filter: Ensure you click Apply Filter to apply the date range
- Presentation Mode: View the report in a larger, easier-to-read, format
- Note: Some of the report may be cut off and not visible in normal mode. Use Presentation Mode to view all possible data.
- Export as PDF or CSV: Export all report data as a PDF or CSV file